Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202120 | Argyll Community Housing Association | repairs and maintenance | Some upheld, recommendations | October 2013 |
| 201202307 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2013 |
| 201203352 | University of Edinburgh | teaching and supervision | Not upheld, no recommendations | October 2013 |
| 201203486 | Lanarkshire NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | October 2013 |
| 201203494 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2013 |
| 201203541 | A Housing Association | improvements and renovation | Some upheld, recommendations | October 2013 |
| 201203668 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2013 |
| 201203949 | A Medical Practice in the Highland NHS Board area | record keeping | Some upheld, recommendations | October 2013 |
| 201204025 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2013 |
| 201204323 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2013 |