Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300584 Scottish Prison Service policy/administration Upheld, recommendations October 2013
201300625 Scottish Prison Service bullying/victimisation Not upheld, no recommendations October 2013
201300679 Scottish Prison Service policy/administration Not upheld, no recommendations October 2013
201300724 North Lanarkshire Council child services and family support Not upheld, no recommendations October 2013
201300831 Scottish Prison Service policy/administration Upheld, no recommendations October 2013
201300835 Scottish Prison Service policy/administration Not upheld, no recommendations October 2013
201301031 Scottish Prison Service temporary confinement Not upheld, no recommendations October 2013
201301304 Business Stream charging method / calculation Resolved, no recommendations October 2013
201301310 Scottish Prison Service review of supervision level Not upheld, no recommendations October 2013
201301762 Scottish Prison Service accommodation (including cell amenities and location) Not upheld, no recommendations October 2013