Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204488 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2013
201204553 Cernach Housing Association Ltd repairs and maintenance Not upheld, no recommendations October 2013
201204747 Forth Valley NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations October 2013
201204878 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2013
201205000 Lothian NHS Board nurses / nursing care Not upheld, no recommendations October 2013
201205158 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations October 2013
201300104 Craigdale Housing Association Ltd applications, allocations, transfers and exchanges Upheld, no recommendations October 2013
201300375 Highland NHS Board appliances, equipment and premises Some upheld, recommendations October 2013
201005048 Argyll and Bute Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Some upheld, recommendations September 2013
201100377 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2013