Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203023 | Scottish Court Service | policy/administration | Some upheld, no recommendations | September 2013 |
| 201203029 | East Renfrewshire Council | bus stops, shelters, signs, road furniture | Not upheld, no recommendations | September 2013 |
| 201203122 | The City of Edinburgh Council | repairs and maintenance | Some upheld, action taken by body to remedy, no recommendations | September 2013 |
| 201203181 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2013 |
| 201203332 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201203366 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2013 |
| 201203417 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201203532 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201203545 | Business Stream | charging method / calculation | Not upheld, no recommendations | September 2013 |
| 201203561 | South Lanarkshire Council | handling of application (complaints by opponents) | Not upheld, recommendations | September 2013 |