Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204558 | Grampian NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | September 2013 |
| 201204579 | University of Edinburgh | academic appeal/exam results/degree classification | Some upheld, no recommendations | September 2013 |
| 201204623 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | September 2013 |
| 201204626 | West Dunbartonshire Council | repairs and maintenance | Upheld, recommendations | September 2013 |
| 201204677 | A Council | primary school | Some upheld, recommendations | September 2013 |
| 201204853 | A Medical Practice in the Forth Valley NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2013 |
| 201205132 | Scottish Prison Service | personal property | Upheld, no recommendations | September 2013 |
| 201205187 | A Council | complaints handling (including appeals procedures) | Some upheld, recommendations | September 2013 |
| 201300105 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201300202 | University of St Andrews | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |