Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204210 | Business Stream | leakage | Some upheld, recommendations | September 2013 |
| 201204334 | University of Stirling | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |
| 201204338 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201204362 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | September 2013 |
| 201204420 | Perth and Kinross Council | licensing - liquor | Upheld, recommendations | September 2013 |
| 201204447 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2013 |
| 201204450 | Business Stream | incorrect billing | Upheld, recommendations | September 2013 |
| 201204466 | Business Stream | charging method / calculation | Not upheld, recommendations | September 2013 |
| 201204504 | Scottish Prison Service | visits | Not upheld, no recommendations | September 2013 |
| 201204522 | Glasgow Housing Association Ltd | communication staff attitude dignity and confidentiality | Not upheld, recommendations | September 2013 |