Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300749 Scottish Prison Service accuracy of prisoner record Not upheld, no recommendations September 2013
201300775 Scottish Water damage caused / compensation Not upheld, action taken by body to remedy, no recommendations September 2013
201300812 Lothian NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations September 2013
201300814 Midlothian Council handling of application (complaints by opponents) Upheld, no recommendations September 2013
201300849 Greater Glasgow and Clyde NHS Board nurses / nursing care Not upheld, no recommendations September 2013
201300968 Scottish Prison Service education Not upheld, no recommendations September 2013
201104832 Scottish Water sewer flooding - internal Some upheld, recommendations August 2013
201200133 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations August 2013
201200574 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201200808 Police Investigations and Review Commissioner policy/administration Not upheld, recommendations August 2013