Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200872 Business Stream charging method / calculation Upheld, recommendations August 2013
201200931 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201200974 Highland NHS Board clinical treatment / diagnosis Some upheld, no recommendations August 2013
201201085 Glasgow City Council claims for damage, injury, loss Upheld, recommendations August 2013
201201463 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2013
201201491 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2013
201201858 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations August 2013
201202108 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis Some upheld, recommendations August 2013
201202273 Aberdeenshire Council handling of application (complaints by opponents) Some upheld, recommendations August 2013
201202324 Scottish Prison Service staff treatment Some upheld, recommendations August 2013