Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202329 Inverclyde Council other Some upheld, recommendations August 2013
201202334 A Medical Practice in the Greater Glasgow and Clyde NHS Board area communication, staff attitude, dignity, confidentiality Upheld, recommendations August 2013
201202445 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2013
201202584 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2013
201202627 Forth Valley NHS Board policy/administration Upheld, recommendations August 2013
201202635 Greater Glasgow and Clyde NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, recommendations August 2013
201202654 Business Stream debt recovery / payment fees Some upheld, recommendations August 2013
201202855 Directorate for Planning and Environmental Appeals handling of application (complaints by opponent) Not upheld, no recommendations August 2013
201203030 Business Stream communication / consultation Upheld, recommendations August 2013
201203221 University of the West of Scotland academic appeal/exam results/degree classification Not upheld, no recommendations August 2013