Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203873 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201203874 | The Highland Council | policy/administration | Not upheld, no recommendations | August 2013 |
| 201203900 | Scottish Prison Service | complaints handling | Upheld, recommendations | August 2013 |
| 201204010 | Falkirk Council | handling of application (complaints by applicants) | Not upheld, no recommendations | August 2013 |
| 201204020 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |
| 201204118 | Scottish Prison Service | progression | Not upheld, no recommendations | August 2013 |
| 201204150 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201204170 | The City of Edinburgh Council | conservation areas, listed buildings, tree preservation orders | Not upheld, no recommendations | August 2013 |
| 201204261 | A Medical Practice in the Dumfries and Galloway NHS Board area | record keeping | Not upheld, no recommendations | August 2013 |
| 201204353 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | August 2013 |