Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201105183 | Scottish Water | damage caused / compensation | Not upheld, recommendations | April 2013 |
| 201105481 | Borders NHS Board | complaints handling | Some upheld, recommendations | April 2013 |
| 201200179 | Registers of Scotland | policy/administration | Some upheld, recommendations | April 2013 |
| 201200189 | South Lanarkshire Council | policy/administration | Upheld, action taken by body to remedy, no recommendations | April 2013 |
| 201200363 | Business Stream | interruption to supply - planned | Upheld, action taken by body to remedy, recommendations | April 2013 |
| 201200414 | South Lanarkshire Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | April 2013 |
| 201200420 | The Golden Jubilee National Hospital | clinical treatment / diagnosis | Upheld, recommendations | April 2013 |
| 201200566 | Business Stream | incorrect billing | Upheld, recommendations | April 2013 |
| 201200621 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | April 2013 |
| 201200659 | Falkirk Council | neighbour disputes and anti-social behaviour | Not upheld, recommendations | April 2013 |