Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202730 The City of Edinburgh Council statutory notices Not upheld, recommendations April 2013
201202755 Glasgow Housing Association Ltd repairs and maintenance Some upheld, action taken by body to remedy, no recommendations April 2013
201202821 Scottish Prison Service progression Not upheld, no recommendations April 2013
201202888 Wishaw and District Housing Association Ltd repairs and maintenance Not upheld, no recommendations April 2013
201203004 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2013
201203060 A Medical Practice in the Lothian NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, no recommendations April 2013
201203190 Business Stream charging method / calculation Not upheld, no recommendations April 2013
201203227 Greater Glasgow and Clyde NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, action taken by body to remedy, no recommendations April 2013
201203254 Tayside NHS Board policy/administration Not upheld, action taken by body to remedy, recommendations April 2013
201203271 Western Isles NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2013