Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202103 | University of Aberdeen | policy/administration | Some upheld, recommendations | April 2013 |
| 201202180 | Grampian NHS Board | clinical treatment / diagnosis | April 2013 | |
| 201202227 | Scottish Prison Service | home detention curfew | Not upheld, no recommendations | April 2013 |
| 201202274 | Scottish Prison Service | personal property | Not upheld, no recommendations | April 2013 |
| 201202297 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2013 |
| 201202301 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | April 2013 |
| 201202303 | Edinburgh's Telford College | teaching and supervision | Some upheld, recommendations | April 2013 |
| 201202327 | Highland NHS Board | policy/administration | Not upheld, no recommendations | April 2013 |
| 201202385 | Midlothian Council | applications, allocations, transfers & exchanges | Some upheld, no recommendations | April 2013 |
| 201202457 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | April 2013 |