Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103353 The Highland Council policy/administration Not upheld, action taken by body to remedy, no recommendations January 2013
201103440 The Robert Gordon University policy/administration Not upheld, no recommendations January 2013
201103465 Transport Scotland complaints handling Not upheld, recommendations January 2013
201103637 Business Stream Ltd attitude / behaviour Some upheld, recommendations January 2013
201103641 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations January 2013
201103655 Tayside NHS Board clinical treatment / diagnosis Some upheld, no recommendations January 2013
201103755 Scottish Prison Service progression Not upheld, no recommendations January 2013
201103774 West Lothian Council repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations January 2013
201103822 Clyde Valley Housing Association Ltd hedges and fences Not upheld, action taken by body to remedy, no recommendations January 2013
201103835 Fife Council repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations January 2013