Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203261 Scottish Prison Service placements Not upheld, no recommendations February 2013
201005359 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations January 2013
201100230 Argyll Community Housing Association repairs and maintenance of housing stock (incl dampness and infestations) Upheld, recommendations January 2013
201101681 The City of Edinburgh Council handling of application (complaints by opponents) Upheld, action taken by body to remedy, no recommendations January 2013
201102765 Renfrewshire Council neighbour disputes and anti-social behaviour Not upheld, action taken by body to remedy, no recommendations January 2013
201102935 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2013
201103066 East Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations January 2013
201103213 University of Dundee policy/administration Not upheld, no recommendations January 2013
201103236 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations January 2013
201103274 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations January 2013