Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Investigation Reports
| Report number | Organisation | Report Date | |
|---|---|---|---|
| 200502916 | Glasgow City Council | January 2007 | View PDF |
| 200503000 | Borders NHS Board | January 2007 | View PDF |
| 200503282 | West Highland Housing Association Ltd | January 2007 | View PDF |
| 200503335 | Lothian NHS Board | January 2007 | View PDF |
| 200503422 | Fife Council | January 2007 | View PDF |
| 200503482 | East Lothian Council | January 2007 | View PDF |
| 200600307 | Borders NHS Board | January 2007 | View PDF |
| TS0166_03 | Tayside NHS Board | January 2007 | View PDF |
| W030517 200401927 | North Lanarkshire Council | January 2007 | View PDF |
| 200402031 | North Ayrshire Council | December 2006 | View PDF |