Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202587 | Fife Council | rights of way and public footpaths | Some upheld, recommendations | October 2013 |
| 201202870 | Business Stream | charging method / calculation | Upheld, recommendations | October 2013 |
| 201203211 | Aberdeenshire Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Some upheld, recommendations | October 2013 |
| 201203256 | Business Stream | incorrect billing | Upheld, recommendations | October 2013 |
| 201203466 | Business Stream | policy / administration | Resolved, no recommendations | October 2013 |
| 201203497 | Fife Council | handling of application (complaints by applicants) | Not upheld, no recommendations | October 2013 |
| 201203868 | A Council | neighbour disputes and antisocial behaviour | Some upheld, recommendations | October 2013 |
| 201204220 | Scottish Prison Service | hygiene | Not upheld, no recommendations | October 2013 |
| 201204443 | Aberdeenshire Council | handling of application (complaints by applicants) | Upheld, recommendations | October 2013 |
| 201204607 | Business Stream | charging method / calculation | Not upheld, no recommendations | October 2013 |