Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204594 Lothian NHS Board admission, discharge & transfer procedures Upheld, recommendations November 2013
201204615 Business Stream incorrect billing Not upheld, no recommendations November 2013
201204636 Business Stream meter reading Not upheld, action taken by body to remedy, no recommendations November 2013
201204665 East Lothian Council home helps, concessions, grants, charges for services Not upheld, no recommendations November 2013
201204717 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2013
201204821 Perth and Kinross Council handling of application (complaints by opponents) Some upheld, recommendations November 2013
201204897 Business Stream debt recovery / payment fees Upheld, recommendations November 2013
201204936 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2013
201204951 An NHS Board communication, staff attitude, dignity, confidentiality Upheld, no recommendations November 2013
201205058 An NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2013