Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201205062 Scottish Prison Service personal property Upheld, recommendations November 2013
201205165 Business Stream charging method / calculation Upheld, recommendations November 2013
201205268 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, recommendations November 2013
201300081 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis November 2013
201300199 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations November 2013
201300252 Dumfries and Galloway NHS Board clinical treatment / diagnosis November 2013
201300337 Argyll and Bute Council traffic regulation and management Not upheld, no recommendations November 2013
201300382 Business Stream incorrect billing Not upheld, no recommendations November 2013
201300401 A Medical Practice in the Lothian NHS Board area lists Upheld, recommendations November 2013
201300417 South Ayrshire Council policy/administration Some upheld, no recommendations November 2013