Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300504 | The Moray Council | local housing allowance and council tax benefit | Upheld, recommendations | November 2013 |
| 201300650 | Aberdeen City Council | improvements and renovation | Some upheld, recommendations | November 2013 |
| 201300685 | Scottish Prison Service | policy/administration | Some upheld, recommendations | November 2013 |
| 201300748 | Scottish Prison Service | clothing | Not upheld, no recommendations | November 2013 |
| 201300756 | Grampian NHS Board | admission, discharge & transfer procedures | Not upheld, no recommendations | November 2013 |
| 201301004 | Almond Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | November 2013 |
| 201301240 | Scottish Prison Service | progression | Not upheld, no recommendations | November 2013 |
| 201301468 | Fife Council | factual error in decision-making | Upheld, no recommendations | November 2013 |
| 201301562 | Scottish Prison Service | progression | Not upheld, no recommendations | November 2013 |
| 201301815 | Falkirk Council | handling of application (complaints by opponents) | Not upheld, no recommendations | November 2013 |