Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204782 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2013 |
| 201204798 | The Moray Council | policy/administration | Not upheld, no recommendations | October 2013 |
| 201204817 | Scottish Prison Service | progression | Not upheld, no recommendations | October 2013 |
| 201204818 | Scottish Prison Service | complaints handling | Upheld, recommendations | October 2013 |
| 201204937 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | October 2013 |
| 201204961 | The Moray Council | policy/administration | Not upheld, no recommendations | October 2013 |
| 201300023 | Parole Board for Scotland | policy/administration | Some upheld, recommendations | October 2013 |
| 201300524 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, recommendations | October 2013 |
| 201300548 | West Lothian Council | primary school | Upheld, recommendations | October 2013 |
| 201300581 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | October 2013 |