Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200664 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2013 |
| 201200722 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2013 |
| 201200903 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2013 |
| 201201234 | Dumfries and Galloway Council | handling of application (complaints by opponents) | Upheld, recommendations | April 2013 |
| 201201670 | Scottish Prison Service | earnings | Not upheld, no recommendations | April 2013 |
| 201201691 | James Watt College of Further and Higher Education | policy/administration | Some upheld, recommendations | April 2013 |
| 201201695 | Scottish Ambulance Service | failure to send ambulance/delay in sending ambulance | Some upheld, action taken by body to remedy, no recommendations | April 2013 |
| 201201734 | A Higher Educational Establishment | complaints handling | Not upheld, no recommendations | April 2013 |
| 201201762 | Forth Valley NHS Board | complaints handling | Not upheld, no recommendations | April 2013 |
| 201201777 | Strathclyde Partnership for Transport | policy/administration | Not upheld, no recommendations | April 2013 |