Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201778 Angus Council policy/administration Some upheld, recommendations April 2013
201201810 Dumfries and Galloway Council hall letting, indoor facilities, libraries, museums etc Some upheld, no recommendations April 2013
201201868 Tayside NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, no recommendations April 2013
201201918 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2013
201201920 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations April 2013
201201921 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2013
201201922 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2013
201201957 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations April 2013
201202026 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations April 2013
201202053 Scottish Prison Service staff treatment Not upheld, no recommendations April 2013