Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300928 | Business Stream | incorrect billing | Resolved, no recommendations | December 2013 |
| 201301030 | A Council | primary school | Not upheld, recommendations | December 2013 |
| 201301228 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | December 2013 |
| 201301246 | Highland NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | December 2013 |
| 201301284 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | December 2013 | |
| 201301289 | Aberdeen City Council | complaints handling | Upheld, recommendations | December 2013 |
| 201301469 | A Council | primary school | Upheld, recommendations | December 2013 |
| 201301493 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2013 |
| 201301600 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201301663 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |