Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203180 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2013
201203255 An NHS Board policy/administration Some upheld, recommendations November 2013
201203289 Ayrshire and Arran NHS Board admission, discharge & transfer procedures Some upheld, recommendations November 2013
201203300 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations November 2013
201203832 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, recommendations November 2013
201203858 Lanarkshire NHS Board nurses / nursing care Some upheld, recommendations November 2013
201203939 Greater Glasgow and Clyde NHS Board admission, discharge & transfer procedures Some upheld, recommendations November 2013
201204094 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2013
201204111 Fife NHS Board complaints handling Upheld, no recommendations November 2013
201204143 Tayside NHS Board clinical treatment / diagnosis November 2013