Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102334 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | November 2013 |
| 201103811 | South Lanarkshire Council | homeless person issues | Upheld, no recommendations | November 2013 |
| 201200273 | Lothian NHS Board | admission, discharge & transfer procedures | Upheld, recommendations | November 2013 |
| 201200945 | Aberdeen City Council | repairs and maintenance | Some upheld, recommendations | November 2013 |
| 201201202 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | November 2013 |
| 201202393 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2013 |
| 201202598 | Aberdeenshire Council | zoning of local authorities, planning blight, flood prevention | Not upheld, no recommendations | November 2013 |
| 201202850 | Business Stream | leakage | Not upheld, no recommendations | November 2013 |
| 201203102 | Dumfries and Galloway Council | complaints handling | Upheld, recommendations | November 2013 |
| 201203110 | North Lanarkshire Council | repairs and maintenance | Upheld, recommendations | November 2013 |