Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301677 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Upheld, recommendations | December 2013 |
| 201301723 | Falkirk Council | local housing allowance and council tax benefit | Not upheld, no recommendations | December 2013 |
| 201301739 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201301768 | Grampian Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | December 2013 |
| 201301789 | South Lanarkshire Council | policy/administration | Not upheld, no recommendations | December 2013 |
| 201301938 | Scottish Prison Service | refusal of privileges | Not upheld, no recommendations | December 2013 |
| 201302375 | Fife Council | repairs and maintenance | Not upheld, no recommendations | December 2013 |
| 201302412 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201000633 | Lothian NHS Board - Royal Edinburgh and Associated Services Division | clinical treatment / diagnosis | Some upheld, no recommendations | November 2013 |
| 201100497 | Dumfries and Galloway Council | policy/administration | Some upheld, recommendations | November 2013 |